FAQ
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Zenith Aura Co do not have any additional information other than what is already provided via the tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 14 days, we recommend you reach out directly to the carrier for more information.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to info@zenithauraco.com for more help.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to info@zenithauraco.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
When will [product] be back in stock?
Soon! Please sign up for email notifications to learn when your favorite scents are back!
I got the wrong scent in my order - what do I do?
We are so sorry about this! Please reach out to info@zenithauraco.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive.
One of my products arrived damaged - what do I do?
We are so sorry about this! If you purchased package protection, please reach out to us directly at info@zenithauraco.com within 5 days of delivery so we can process a replacement order.
My discount code didn't work! Or I forgot to put in my discount code!
Please email us at support info@zenithauraco.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.